On-call number for connected patients
1300 869 888 Dial option “1”
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Make sure you do each of these things daily throughout your monitoring period.
The Home Monitoring Handbook you received at your appointment will have detailed information about each of these items.
Make sure the monitoring hub is plugged in at all times — even if you are leaving the house.
Charge and replace your battery once per day. If you hear beeping coming from your battery, please call us on 1300 869 888 and select option 1 (If you have a Seer Sense™ you do not need to do this.)
Check your chest dots regularly throughout the day. If they come loose, replace with a new sticker. Spare stickers are provided in your Home Monitoring Kit.
The hub securely captures the information coming from your brain (EEG) and heart (ECG.) The camera records video to capture any behaviours that take place during an event.
The hub should be placed in the corner of the room you’ll spend the most time in.
The camera pole should always be extended upwards. Stay within view of the camera as often as you can.
The hub should always be plugged in, even if you are away from it. A green light will indicate that it is powered on.
If you are going to a different room for more than one (1) hour, make sure to take the hub with you and set it up again.
To move the hub, put the camera pole down and unplug the hub. Then, move the system to its new location with care.
Bathing and showering during monitoring
One of the advantages of at-home monitoring with Seer Medical is that you can take quick breaks from monitoring to wash yourself and feel refreshed.
For magnetic connector or Seer Sense™ systems
Shower or bath with all electrodes covered by shower cap.
Remove the top connector, chest leads, and chest stickers.
Take off your monitoring equipment and leave everything outside of the bathroom.
Use the shower cap to cover your hair, ears, and eyebrows to make sure the electrodes on your head stay dry. Any water on these electrodes will affect your study.
After your shower, replace your chest stickers and reconnect the chest leads. Reattach the top connector.
For connection with wires
Sponge bath from the neck down only.
If you have a Seer Sense™ device, no battery maintenance is needed. For harness and belt systems, the battery needs to be changed and charged daily. Do this at the same time each day.
Disconnect the battery by holding the grey connectors and pulling.
Remove the battery pack from your harness or belt and replace with a fully
Place the empty battery on charge.
When changing the battery, push or pull – do not twist.
If your battery begins to beep or flash all three coloured lights (red, green, orange), unplug it for three (3) seconds and then plug it back in.
If this does not resolve the issue, please call 1300 869 888