Non-Attendance and Cancellation Policy

 

At Seer Medical, we aim to ensure that all of our patients have access to timely monitoring. Due to increasing demand we have decided to review our non-attendance and late cancellation policy.

  • We require two (2) business days notice prior to your scheduled appointment if you need to change or cancel your appointment. This will ensure that other patients have the opportunity to access that scheduled time.

  • A $100 fee will apply for non-attendance or late cancellation. This fee is not claimable under Medicare or private health cover.

  • Changes to appointments or cancellations must be made by phone by speaking directly to a team member. Please do not email or text us to change your appointment. For the avoidance of doubt, any notice left by voicemail outside of Seer Medical’s stated operating hours or on Public Holidays will be considered to have been received at the start of the next business day.

  • You will not be able to reschedule with us until your cancellation fee is paid.

  • Seer Medical will help you to remember your appointment time by sending you an SMS two (2) days before your scheduled appointment.

  • If there are any circumstances beyond your control which may prevent you from providing the requested notice period for changes or cancellations, please let us know as soon as possible.

 

Effective: October 1, 2020